I DO NOT share any personal details such as email address, telephone number etc. with any third parties and this information will only be used to contact you, the customer.
All transactions online are secure and are made through the PayPal facility. Please visit their website for detailed information.
All images, photos, drawings, logos etc. are copyright of Lynne Pugh.
Downloading images, taking screen prints, reproducing or using these images in any format will Infringe UK Copyright Law. If you wish to use an image please obtain permission in writing from the artist.
I aim to package all artwork securely and appropriately in order that it survives the postal journey.
In the first instance, most orders are sent out either via Royal Mail Standard 1st or 2nd class service. Some orders require signed for Delivery Services such as Royal Mail Recorded Delivery and Special Delivery. You will be notified of this prior to purchase. Private couriers may also be used in certain circumstances.
Proof of Postage is obtained for all of the above Royal Mail Services.
All artwork shipped overseas will carry additional charges. Airmail is uninsured and Airsure is tracked and insured. These are the most frequently used services.
A refund of the purchase price will only be given if the item is faulty. If it has been damaged in transit, you must contact me within 24 hours of receipt of damaged goods in order for me to email you a copy of the Proof of Posting. You will then be solely responsible for seeking compensation from the appropriate Postal Service.
NB Custom-made items, commissions and personalised orders are non-refundable as due to their very nature, cannot be resold.
NB Sending glazed artwork through the postal service in the UK is uninsured and considered a restricted item for carriage. You will not be able to claim compensation if it is damaged on receipt. Therefore you accept all risks in totality. Please consider this when purchasing glazed artwork.
If you have not received your order within a reasonable period of time, please contact me. I will email you a copy of the Proof of Postage or the receipt from the Post Office/courier after which you will need to obtain and complete a claim form for the aforementioned goods. In the first instance, the courier or postal service is responsible for the delivery of your order and therefore you must initiate all inquiries and claims. You must report all problems regarding your order within 24 hours of receipt. I will always endeavour to ameliorate any problems customers may encounter.
Personalisation of art:
Refunds cannot be applied to personalised art. All spellings of words and names must be checked by the customer prior to submitting an online order. Changes cannot be made once the order has been submitted. Payment must be received in full before work is undertaken.
These are professionally printed and made to order by a specialist British company. As they are printed on demand despatch times may be slightly longer.
Hopefully this information will help you make an informed purchase.